Terms of Service

Overview

Welcome to Sulvimax! The terms “we,” “us,” and “our” refer to Sulvimax. Sulvimax operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Sulvimax is powered by Shopify Inc., Shopify Commerce Singapore Pte. Ltd., or Shopify International Limited (depending on Sulvimax's location), which enables us to provide you with the Services.

The following terms and conditions, together with the policies referenced herein (these “Terms of Service”), describe your rights and responsibilities when using the Services. Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our . If you do not agree to these Terms of Service or the Privacy Policy, you must not access or use our Services. These Terms of Service do not limit any rights you may have under applicable consumer protection laws or other non-waivable legal rights.

1. Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices that you own, purchase, or manage.

To use the Services, including accessing, browsing, or purchasing any products or services offered through our online stores, you may be required to provide certain information, such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to any other person.

2. Our Products

We have made every effort to display our products and services as accurately as possible in our online stores. However, please note that product colors or appearances may differ from how they appear on your screen due to the type of device you use to access the store and its settings.

We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or match the products displayed in our online stores. All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products offered to any person, geographic region, or jurisdiction, as applicable.

3. Orders

When you place an order, you make an offer to purchase and authorize us and our payment processors to charge your selected payment method for the total amount of your order. Sulvimax reserves the right to accept or reject your order for any reason at its discretion, subject to applicable law.

Your order will not be accepted until Sulvimax confirms its acceptance. We must receive and process your payment before accepting your order. Please review your order carefully before submitting it, as Sulvimax may be unable to accommodate cancellation requests once an order has been accepted.

If we do not accept, modify, or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided when the order was placed.

Your purchases are subject to returns or exchanges only in accordance with our . This does not limit any rights you may have under applicable law.

You represent and warrant that your purchases are for your personal or household use and not for resale or commercial export.

4. Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect when the order is placed and will be stated in your order confirmation email.

Unless expressly stated otherwise, listed prices do not include taxes or shipping, handling, customs, or import charges.

Prices listed in our online stores may differ from prices offered in physical stores or in other online or retail stores operated by third parties.

From time to time, we may offer promotions through the Services that affect pricing and are governed by separate terms and conditions. If there is a conflict between the terms of a promotion and these Terms of Service, the promotion's terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our stores. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as necessary.

You represent and warrant that: (1) you are authorized to use the payment method you provide; (2) the information you provide for that payment method is true, accurate, and complete; (3) your payment provider will honor the charges you incur; and (4) you will pay all charges incurred at the listed prices, including shipping and handling charges and all applicable taxes, if any.

5. Shipping and Delivery

Unless otherwise stated, we are not responsible for shipping and delivery delays. All delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, or events beyond our control. To the extent permitted by applicable law, title to and risk of loss for products pass to you when we transfer the products to the shipping carrier, unless applicable law provides otherwise.

We are not responsible for delays or failures caused by events beyond our reasonable control, including shipping carrier or customs delays, natural disasters, severe weather conditions, labor disputes, supply shortages, utility or telecommunications outages, cyber incidents, government actions, or other similar events.

Please refer to our for more details.

6. Intellectual Property

Our Services, including all trademarks, brands, text, images, graphics, product reviews, videos, and audio, are owned by Sulvimax, its affiliates, or its licensors and are protected by copyright, intellectual property, and other United States and international trademark laws. Similarly, product listings are managed and owned by Sulvimax.

The purchase or delivery of any product does not grant or transfer any intellectual property rights, including patents, copyrights, trademarks, or other proprietary rights in the product, its design, underlying software, or technology. All such rights remain the exclusive property of Sulvimax or the original rights holder.

These Terms allow you to use the Services solely for your personal, non-commercial use. You must not reproduce, distribute, modify, create derivative works from, publicly display or perform, republish, download, store, or transmit any material from the Services without our prior written consent.

Except as expressly provided herein, nothing in these Terms of Service grants or shall be construed as granting any license or other rights under any patent, trademark, copyright, or other intellectual property owned by Sulvimax, Shopify, or any third party.

Unauthorized use of the Services may violate applicable intellectual property or other laws. Sulvimax reserves all rights not expressly granted herein.

Sulvimax's names, logos, product and service names, designs, and slogans are trademarks of Sulvimax, its affiliates, or its licensors. You must not use these trademarks without Sulvimax's prior written permission.

Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing in the Services are trademarks of their respective owners.

7. Optional Tools

You may be provided with access to third-party tools as part of the Services over which we have no control, do not monitor, and do not intervene.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the website is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms under which the relevant third-party providers supply these tools.

In the future, we may also offer new features through the Services, including the release of new tools and resources. Such new features will also be considered part of the Services and will be subject to these Terms of Service.

8. Third-Party Links

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites that you choose to access. If you leave the Services to access such materials or websites, you do so at your own risk.

We are not liable for any harm or damages related to your access to third-party websites or your purchase or use of goods, services, resources, or content from any third-party website.

Please carefully review third parties' policies and practices and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the relevant third party.

9. Relationship with Shopify

Shopify powers Sulvimax, enabling us to provide you with the Services. When you use the Services, your device communicates with Shopify's systems to provide those Services. Section 10 explains how Shopify uses and processes information from these interactions.

However, all sales and purchases made through our store are conducted directly with Sulvimax.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Sulvimax, including any injury, damage, or loss resulting from products and services purchased.

You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or relating to your purchases and transactions with .

10. Privacy Policy

Our explains how we may collect, use, and disclose certain personal information arising from your use of the Services. By using the Services, you acknowledge that you have read this Privacy Policy.

Because the Services are hosted by Shopify, as you browse and interact with them, Shopify collects, uses, processes, and stores personal information about your access to and use of the Services, including information about your transactions.

Shopify may use this information for purposes including, but not limited to, providing, protecting, and improving the Services, processing transactions, and helping prevent fraud on this website and other websites powered by Shopify.

Information collected when you visit or use the Services, including information automatically collected about your browsing activity, will be transmitted to and shared with Shopify and third parties that may be located in countries other than your country of residence in order to provide the Services to you.

Please review our and Shopify's Privacy Policy for more information about how we, Shopify, and our partners use your personal information.

11. Feedback

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, comments, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial purposes.

For example, we may use our rights under this license to operate, provide, evaluate, improve, and promote the Services, as well as to fulfill our obligations and exercise our rights under these Terms of Service.

You also represent and warrant that: (1) you own or have all necessary rights to all Feedback; (2) you have disclosed any compensation or incentives received in connection with submitting your Feedback; and (3) your Feedback will comply with these Terms of Service.

We have no obligation to, and will not be required to, (a) maintain your Feedback in confidence; (b) pay compensation for it; or (c) respond to it.

We may, but are not obligated to, monitor, edit, or remove Feedback that we determine, at our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that infringes any party's intellectual property rights or these Terms of Service.

You agree that your Feedback will not violate any third-party rights, including copyrights, trademarks, privacy rights, personality rights, or other personal or proprietary rights.

You further agree that your Feedback will not contain libelous, unlawful, abusive, or obscene material, or any computer viruses or other malware that could in any way affect the operation of the Services or any related website.

You may not use a false email address, pretend to be someone you are not, or otherwise mislead us or third parties about the origin of any Feedback.

You are solely responsible for any Feedback you provide and its accuracy. We assume no responsibility for Feedback posted by you or any third party.

12. Errors, Inaccuracies, and Omissions

From time to time, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions, change or update information, or cancel orders if any information is inaccurate, even after an order has been submitted.

If we cancel an order after collecting payment, we will issue any refund required by applicable law.

13. Prohibited Uses

13.1 You may access and use the Services only for lawful purposes. You may not access or use the Services, directly or indirectly:

(a) For any unlawful or malicious purpose;

(b) To violate any international, federal, provincial, state, or local regulation, rule, law, or ordinance;

(c) To infringe or violate our intellectual property rights or those of others;

(d) To harass, abuse, insult, harm, defame, slander, disparage, or intimidate any of our employees or any other person, or cause harm to them;

(e) To transmit false or misleading information;

(f) To upload, download, use, or reuse any material that does not comply with these Terms of Service, or knowingly send or receive such material;

(g) To transmit or solicit the sending of any advertising or promotional material, including junk mail, chain letters, spam, or any other similar solicitation;

(h) To impersonate or attempt to impersonate another person or entity; or

(i) To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or that we determine may harm Sulvimax, Shopify, or users of the Services, or expose them to liability.

13.2 You further agree not to:

(a) Upload or transmit viruses or any other type of malicious code that affects or may affect the functionality or operation of the Services;

(b) Reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services;

(c) Collect or track the personal information of others;

(d) Send unsolicited emails, engage in phishing or pharming, or use pretexting techniques in connection with the Services;

(e) Use any robot, spider, data extraction or collection tools, devices, automated processes, AI tools (such as agentic AI), or automated or manual means to access the Services; or

(f) Interfere with, disable, circumvent, or bypass any security or authorization features, robot exclusion headers, or other measures we use to restrict access to the Services.

We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any part of these Terms.

14. Agents

14.1 This section (“Agent Terms”) applies if you use, permit, enable, or cause an agent to be deployed to access, use, or interact with any Service.

“Agent” means any software or service that takes autonomous or semi-autonomous actions on behalf of, or under the direction of, any person or entity and that can operate on their behalf or through their device without direct supervision.

14.2 No agent may access, use, or interact with the Services unless it identifies itself at all times and operates in strict compliance with the requirements set forth in Section 14.4 below. Furthermore, no agent may access, use, or interact with the Services if we request that it refrain from doing so.

14.3 We may restrict, including through technical measures, whether and how an agent accesses, uses, or interacts with the Services.

14.4 Agents must comply with the following requirements:

(a) In all HTTP or HTTPS requests, identify that the request originates from an agent and disclose the agent's name by including the following text in the request's user-agent string: “Agent/[agent name]”;

(b) Not conceal or obscure the fact that any access, use, or interaction originates from an agent, including by (i) mimicking human behavior and interaction patterns or (ii) completing or bypassing CAPTCHAs or measures intended to distinguish computer use from human use;

(c) Respond truthfully to any question or prompt intended to determine whether interactions originate from a human or a computer; and

(d) Not circumvent or otherwise evade any measures intended to block, restrict, modify, or control whether or how agents access, use, or interact with the Services.

15. Termination

We may terminate this agreement or your access to the Services, or any part thereof, at our sole discretion, at any time and without notice. You will remain responsible for all amounts due up to and including the date of termination.

The following sections will survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision that by its nature should survive termination.

16. Disclaimer of Warranties

Information presented on or through the Services is provided for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

We disclaim all liability arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of their contents.

UNLESS EXPRESSLY STATED OTHERWISE BY SULVIMAX, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, COMMERCIAL QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT OR REPRESENT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

17. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SULVIMAX, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, REVENUE OR SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCT OBTAINED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR PRODUCT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTHING IN THESE TERMS OF SERVICE EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

18. Indemnification

You agree to indemnify, defend, and hold harmless Sulvimax, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any loss, damage, liability, or claim, including reasonable attorneys' fees, payable to any third party arising from:

(1) Your breach of these Terms of Service or the documents incorporated by reference;

(2) Your violation of any law or the rights of a third party; or

(3) Your access to or use of the Services, or any matter arising from such access or use.

We will notify you of any indemnifiable claim, provided that a failure to provide timely notice will not relieve you of your obligations unless you are materially prejudiced by that failure.

We may control the defense and settlement of such a claim at your expense, including the selection of legal counsel, but we will not settle any claim that imposes non-monetary obligations on you without your consent, which shall not be unreasonably withheld.

You agree to cooperate in the defense of indemnified claims, including by providing relevant documents.

19. Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service.

Such a determination shall not affect the validity and enforceability of any other remaining provisions.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws or other laws that cannot be waived by contract. If any part of these Terms conflicts with those rights, those rights shall apply.

20. Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on this website or relating to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any prior versions of the Terms of Service.

Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

21. Assignment

You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempt to do so shall be null and void.

We may transfer, assign, or delegate these Terms, as well as our rights and obligations, without your consent or prior notice.

22. Governing Law

These Terms are governed by the laws of the jurisdiction in which Sulvimax is headquartered or incorporated, regardless of conflict-of-law principles.

You and Sulvimax agree to the jurisdiction and venue of the courts located in that jurisdiction, except where prohibited by applicable law. You and Sulvimax consent to the personal jurisdiction of those courts.

Nothing in this section limits any rights you may have to bring claims in your local courts or to rely on mandatory laws applicable in your place of residence.

23. Translations

These Terms of Service may be available in languages other than English. In the event of any inconsistency or conflict between the English version of these Terms of Service and any version available in another language, the most recent English version shall prevail.

Any dispute arising from these Terms of Service shall be resolved in English unless Sulvimax determines otherwise at its sole discretion or applicable law requires otherwise.

24. Headings

The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.

25. Electronic Communications

By using the Services or placing an order, you agree that we may send you transactional and service-related communications electronically, including by email, account notifications, or postings on the Services.

These communications may relate to your orders, account, purchases, returns, these Terms of Service, or other matters concerning the Services.

You are responsible for keeping your contact information up to date.

26. Changes to the Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website.

It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms of Service in accordance with applicable law, and such changes will take effect on the date specified in the notice.

Your continued use of or access to the Services after any changes to these Terms of Service are posted constitutes acceptance of those changes.

27. Contact Information

Questions about the Terms of Service should be sent to miguel.velam19@gmail.com.

Our contact information is published in our .